BellFrog
Bell Staff Portal
FIRST SIGN-IN
Choose your password
Replace the temporary password before entering BellFrog.
Ideas & Updates
Have an idea for BellFrog or found something that needs attention? Send it privately to the Super Admin.
BELL STAFF PORTAL
What are we hopping into?
WEEKLY COVERAGE
Bellman Schedule
Coverage is monitored from 7 AM through 11 PM. On the current hotel day, tap a bellman's name to mark them Available or Unavailable; other dates are read-only.
ADMIN REPORTING
Reports
Create a clean, chronological report for Guest Check-Ins, Tasks, Luggage, Laundry, Packages, and Checklists. Preview opens in a new tab without emailing or deleting anything. Finalize & Email creates a PDF and sends it to the profiles selected in Administration. Package records are always preserved.
LIVE TASK BOARD
Tasks
MY WORK QUEUE
My Tasks
Your current job appears first, followed by tasks waiting in your queue.
TEAM WORKLOAD
Bell Staff
Every bell person appears here whether they have work or not. Availability follows the posted schedule unless someone adjusts today's attendance from the Bellman Schedule.
ARRIVALS & LUGGAGE
Front Desk
ANNOUNCED BY BELL
Today’s Check-Ins
Store bags directly from an arrival, or send a delivery request once a destination is known.
WAITING ON A ROOM
Check-In Bags in Storage
These are all active luggage records marked Check-In. Call for bags without leaving this console.
DUE TODAY OR OVERDUE
Guest Packages & Arrivals
Expected packages and packages already on hand appear here for the guest's arrival date and remain visible until handled.
Handled Check-Ins0
Arrivals move here after their bags are stored or delivered.
RECEIVING & DELIVERY
Package Management
SCAN MODE
Zap the Barcode
A matched Expected item moves directly to On Hand. A ! appears on its button when receiving details still need attention.
COMING OR MISSING
Expected
IN THE BUILDING
On Hand
CURRENT HOTEL DAY
Finalized
Report a Different Date Range
EXPECTED PACKAGE
Add Expected Package or Mail
This window stays open until you save it or press Cancel.
PACKAGE IN THE BUILDING
Log Package or Mail On Hand
This window stays open until you save it or press Cancel.
PACKAGE RECORD
Package Details
PACKAGE MOVEMENT
Move Package
PACKAGE MANAGER
Package Settings
Manage commonly used package locations, employee contacts, and the emails employees receive when packages are waiting.
Current Locations
Add the storage spots your team uses repeatedly. These appear in the Current Location menus while an unusual location can still be typed as Other.
Email Setup
Employee Directory
LIVE LAUNDRY ROOM
Laundry Management
AT THE HOTEL
Ready to Be Picked Up
Schedule not set.
OFF PROPERTY
Waiting for the Return
Return time not set.
BACK AT THE HOTEL
Returned Today
Each checked ticket lands here for today's audit.
LIVE BAG ROOM
Luggage Inventory
DAILY OPERATIONS
Checklist
Beginning-of-shift answers are shared with the whole team. Routine items are personal, so each bellman can mark the same task and BellFrog records everyone who completed it.
MORNING
AM Checklist ACTIVE
EVENING
PM Checklist ACTIVE
ADMIN ONLY
Administration
Manage people, devices, operating schedules, and the daily checklist without one endlessly growing page.
NEW PROFILE
Create User
DIRECTORY
All Users
SUPER ADMIN • SHARED DEVICES
Device Notifications
Register any bell tablet or desk computer that should receive alerts. Enrollment happens on the physical device because that browser must grant notification permission. After one enrollment on this version, BellFrog refreshes that browser's registration automatically.
SCHEDULED TASK ENGINE
Scheduler Activity
No scheduler check has been recorded yet.
REGISTERED
Notification Devices & Desktops
Staff Ideas & Updates
Private inbox for the Super Admin. Mark messages reviewed or completed, or permanently delete messages that are no longer needed.
WEEKLY STAFFING
Bellman Schedule
Choose a start and end date, then load an existing week or begin a new one. Add as many bellman shifts as needed to each day. BellFrog deducts a 30-minute break from each shift and warns about gaps in 7 AM–11 PM coverage without blocking the save.
SCHEDULE EDITOR
Selected Week
SHIFT PRESETS
Schedule Settings
These times are used by the AM, PM, and MID buttons in the Schedule Maker. They only prefill a new shift; every shift can still be edited afterward.
SCHEDULE DELIVERY
Schedule Email Settings
Choose which Bell staff or administrators receive posted schedules and how the email appears. Admins can receive schedules without being assigned the Bell role. This list is separate from the end-of-day report recipients.
HOTEL-WIDE ROLLOVER
Operational New Day
BellFrog treats activity before this time as part of the previous hotel day. At rollover, the daily checklist, attendance adjustments, completed-task views, released luggage, and returned-laundry views start fresh. Unfinished work stays active.
CHECKLIST ROLLOVER
Checklist Shift Times
The hotel-wide New Day time above opens a fresh AM checklist. These times remain on checklist reports, and the PM time switches the active checklist to PM.
OPERATING SCHEDULE
Laundry Settings
DAILY ROUTINE
Checklist Setup
Create the recurring Bell checklist. Choose AM, PM, or both. Beginning-of-Shift automatically adds the item to both checklists, places it first, and uses the shift times configured under Operations.
CURRENT TEMPLATE
Checklist Items
TAG WORKFLOW
Luggage Settings
CONTROL WHAT IS LIVE
Feature Access
EMAIL DELIVERY & DATA RETENTION
Report Settings
LAUNDRY CHECK
Add Laundry Bag
SERVICE UPDATE
Add Laundry Note
BAG CHECK
Check In Luggage
GUEST ARRIVAL
New Check-In
BARCODE CHECK-IN
Scan Luggage Tags
Most Bluetooth barcode scanners act like a keyboard. Keep this box focused and scan each luggage tag; BellFrog adds a code when the scanner sends Enter.
BAG ROOM CHECK
Luggage Audit
Scan the large printed ticket number on each stored party. Repeated scans of the same number are ignored.
✓ Matched
⚠ Not Scanned
BellFrog expected these tickets, but they were not found during this audit.
⚠ Not in BellFrog
These numbers were physically scanned but are not in the current inventory.
Audit results do not add, release, or edit luggage. Research any warning before changing inventory.
QUICK DISPATCH
New Task
BELL-TO-BELL HANDOFF
Pass Accepted Task
SCHEDULED TASK
Reassign Task
TASK UPDATE
Bellman’s Note
BELL TEAM HANDOFF
Shift Notes
Leave operational notes for the bell team. BellFrog keeps each note visible for the period you choose and records it in the end-of-day report.
TASK OUTCOME
Could Not Complete
PACKAGE MOVEMENT
Where Did the Package Go?
WEEKLY SCHEDULE